FAST DELIVERY, ZERO STRESS
Shipping & Orders
Track your order, update details, or cancel before dispatch—here’s how we handle shipping smoothly.
When will my order ship?
Orders are usually processed quickly. You’ll receive an email with tracking as soon as your order ships. For current timelines, see our Shipping Policy.
How do I track my order?
Use the tracking link in your shipping email or Track Order on our site (paste your order number + email).
Can I change my shipping address after ordering?
Email support@evolvedchargers.com ASAP with your order number and the correct address. If the order has already shipped, contact the carrier directly; our support can help guide you.
Can I cancel my order?
If it hasn’t shipped yet, yes—email support@evolvedchargers.com with your order number. Orders that have shipped can’t be canceled.
I put the wrong item/variant—can you fix it?
If your order hasn’t shipped, contact us immediately with the correct details and we’ll try to update it.
My tracking says delivered, but I didn’t receive it.
First, check with household members/neighbors and look for a pickup slip. Then contact the carrier. If you still can’t locate it, email support@evolvedchargers.com and we’ll assist.
Do you ship worldwide?
Yes, we ship globally with tracking provided for every order. Delivery times vary by region (see our Shipping Policy for details).
How much is shipping?
Shipping is completely free on all orders, no matter where you are in the world.
Do you offer express shipping?
In some regions we do. If available, you’ll see the option at checkout.
Can I change my shipping address after ordering?
Yes, if your order hasn’t shipped yet. Email support@evolvedchargers.com with your order number and updated details.
Can I track my return status?
Yes, after starting your return at account.evolvedchargers.com, you’ll be able to monitor progress and get updates by email.
Will my items arrive in one package?
Not always. For faster delivery, items may ship separately with separate tracking emails.
Do you ship to PO boxes or APO/FPO addresses?
Some carriers can’t deliver to PO/APO/FPO. If you’re unsure, email support@evolvedchargers.com before ordering.
Can I update my email or phone number on the order?
Yes—email support@evolvedchargers.com with your order number and the correct details.
PEACE OF MIND GUARANTEED
Returns & Refunds
Clear answers on returns, damaged items, and how our 30-day money back guarantee works.
What’s your return policy?
Unopened and unused items may be returned within 30 days of delivery (see Refund Policy for instructions).
Opened and used products are not eligible for return.
My item arrived damaged/defective—what do I do?
Contact support@evolvedchargers.com immediately with photos/video and your order number so we can evaluate and make it right.
How do refunds work?
Once a return is approved and received in original condition, refunds are issued to the original payment method per our Refund Policy.
How do I start a return?
Returns are started through our portal at account.evolvedchargers.com. Enter your email, and you’ll receive a one-time code to log in and begin your return.
How long do refunds take?
Once approved and received, refunds are processed back to your original payment method.
Can I exchange an item?
Exchanges are possible if your order hasn’t shipped yet. Once shipped, a new order will need to be placed.
Who pays for return shipping?
Customers cover return shipping costs unless the item is defective or incorrect.
What condition must returns be in?
Unopened, unused, and in original packaging within 30 days. Opened or used items aren’t eligible.
Are bundle deals returnable?
Yes—bundles must be returned in full, unopened and unused.
Can I exchange after delivery?
If unopened and within 30 days, start a return at account.evolvedchargers.com and place a new order for the item you want.
SECURE PAYMENTS, WORLDWIDE OPTIONS
Payments & Taxes
Learn about accepted payment methods, installment options, and customs or import fees.
What payment methods do you accept?
Credit/Debit Cards, Shop Pay, Apple Pay, Google Pay, Klarna, iDEAL, and Bancontact.
Will I pay customs/import fees?
No, we cover all customs duties and import taxes. The price you see at checkout is the final price you pay.
Can I pay in installments?
Yes, Klarna and Shop Pay allow flexible installment options at checkout.
Do you charge VAT or import taxes?
No, all taxes and import fees are fully covered by us. You’ll never pay extra beyond your checkout price.
Is my payment information secure?
Yes, all transactions are SSL encrypted and processed through trusted gateways.
Which currencies can I pay in?
Prices are shown in your local currency where supported. All orders are charged in the store’s main currency at checkout.
Do you offer gift cards?
Yes, digital gift cards are available for purchase and can be used on any product in our store.
Can I add a discount code after checkout?
Codes can’t be applied after payment. If your order hasn’t shipped, you can cancel and reorder with the code.
Why was my card declined?
Common reasons are bank security checks or mismatched billing details. Try another method (Shop Pay, Apple Pay, Google Pay, Klarna) or contact your bank.
CHARGING MADE SIMPLE
Product Compatibility
Find out which chargers work best with your devices, cases, and plugs—no guesswork needed.
Do your wireless chargers work with my phone?
If your phone supports Qi or MagSafe (iPhone 12–17 and newer MagSafe-compatible models; Qi-enabled Android devices), it will charge. For device-specific notes, see the Compatibility section on each product page.
Apple vs. Samsung watches—are they both supported?
Watch support depends on the model. Some chargers are for Apple Watch, others for Samsung Galaxy Watch. Always check the Compatibility section on the product page.
Do I need a special wall plug?
Yes—many fast chargers require either USB-C Power Delivery (PD) or Quick Charge 3.0 (QC 3.0). Using the wrong plug can limit speed or prevent charging. The required plug is listed on each product page. (Tip: our 30W USB-C PD Plug is a great match for most EVOLVED® chargers.)
Will it charge through my case?
Most wireless chargers work through cases up to ~3–4 mm. Very thick cases, metal plates, or off-center magnets can interfere. For MagSafe, use a MagSafe case/ring for best alignment.
My phone gets warm while charging—is that normal?
A slight warmth is normal with wireless/fast charging. Ensure good ventilation, remove very thick/metal cases, and align the device properly.
Will your chargers work with my device?
Most of our chargers support MagSafe iPhones, Qi-enabled Androids, Apple Watch, Samsung Watch, and AirPods. Check the Compatibility section on each product page.
Are your cases MagSafe compatible?
Yes, many of our cases are MagSafe-ready. Compatibility is clearly listed on the product page.
Do your power banks work with both iPhone and Android?
Yes, they support wired (USB-C, USB-A, Lightning) and wireless Qi/MagSafe charging.
Are your watch bands compatible with all Apple Watch sizes?
Yes, sizes are listed on each band’s product page. Just select the right size for your watch.
Do your products work with the latest iPhone and Samsung models?
Yes, all of our products are designed to support the latest devices.
Can I charge multiple devices at once?
Yes, our 2-in-1 and 3-in-1 chargers and power banks are designed for multi-device charging.
How do I know which charger or accessory is right for me?
Each product page has a “Compatibility” section. If you’re unsure, email support@evolvedchargers.com with your device model and we’ll recommend the best option.
Do your chargers include a wall plug?
Some do, others require a separate PD or QC 3.0 plug. This is clearly stated on each product page.
Will your chargers work with a case on my phone?
Yes, most chargers work through cases up to 3–4 mm thick. For MagSafe, we recommend using a MagSafe-compatible case for the best results.
Do MagSafe accessories work with Android phones?
Yes, with a magnetic case or ring. Wireless charging will use Qi; speeds may vary by device.
SOLUTIONS AT YOUR FINGERTIPS
Troubleshooting
Quick fixes and common solutions to keep your charger running smoothly.
Wireless charger isn’t charging—what should I check?
- Confirm you’re using the required PD or QC 3.0 plug and a quality cable.
- Remove thick/metal cases or non-MagSafe rings.
- Align the phone with the charging area/magnets.
- Try a different outlet/cable.
Still stuck? Email a short video + order number to support@evolvedchargers.com.
Why is my device charging slowly?
Use the recommended wall plug, remove thick cases, center the device, and avoid stacking other devices on the pad. Background apps and battery level can also affect speed.
What do the LEDs mean?
LED indicators vary by model (charging/standby/foreign-object detection). See the product manual or the product page’s “How It Works” section.
Why does the LED light turn on and off while charging?
This indicates charging status or foreign object detection—it’s not a defect.
My charger keeps disconnecting—what can I do?
Re-align the device, check for case interference, and make sure you’re using the recommended wall plug.
Why does wireless charging stop at 80–90%?
Some devices slow or pause charging to protect battery health—this is normal.
Are your products safe to use?
Yes, all EVOLVED® chargers and power banks include safety features such as overheat, overcharge, and short-circuit protection.
My power bank won’t turn on—what should I do?
Fully charge it, then connect your device. Some models have a power button—press to start. Try a different cable/plug if needed.
The wireless charger’s light is blinking. Is that an error?
Blinking often indicates alignment or foreign-object detection. Re-center the device and remove thick/metal cases or objects.
My car mount isn’t holding well. Any tips?
Mount on a clean, smooth, dry surface. For vacuum-suction models, press firmly to create the seal and lock it. Avoid textured dashboards.
YOUR QUESTIONS, ANSWERED
General
Everything else—from bulk orders to customer support—covered in one place.
Do you offer bulk or corporate orders?
Yes—email support@evolvedchargers.com with quantities, deadlines, and any branding needs.
Where can I find product manuals and how-to guides?
On each product page under “How It Works” or “What’s Included.” If you can’t find it, email us and we’ll send the PDF.
How do I choose the right charger for me?
Decide where you’ll use it (desk, bedside, travel, car), how many devices you want to charge at once, and whether you need MagSafe alignment or universal Qi. If unsure, tell us your phone/watch/earbuds at support@evolvedchargers.com and we’ll recommend the best option.
How do I contact support?
Email support@evolvedchargers.com or use live chat/social. We’re happy to help.
Do your products come with a warranty?
Yes, all of our products include a 30-day warranty that covers defects and issues.
Are your products official Apple or Samsung accessories?
No, EVOLVED® designs its own premium accessories that are compatible with Apple and Samsung devices.
Do you offer discounts or bundles?
Yes, we do. For bulk discounts or special bundle requests, email us at support@evolvedchargers.com and our team will assist you.
Do you have a loyalty program or newsletter perks?
Yes, sign up for our newsletter to get exclusive deals and early access to product launches.
Do you have a referral or ambassador program?
Yes, we occasionally run ambassador and referral opportunities. Email support@evolvedchargers.com to learn more.
How do you handle my data?
We comply with GDPR and protect your information. See our Privacy Policy for details.
How fast do you reply?
We typically respond within 24 hours.
