EU consumer rights

Exercise your right to withdraw.

Use this form to notify us that you wish to withdraw from an eligible purchase. We’ll confirm receipt by email and provide the applicable next steps.

Complete the form Read return policy

Withdrawal notice

Submit your withdrawal notice.

Complete the details below so we can identify your purchase and record your notice correctly.

Full name

Order email

Order number

Order date

Delivery date (if delivered)

Country

Postal address

Products covered by this withdrawal

I hereby give notice that I withdraw from the contract for the products listed above. This form records your notice. Eligibility, exceptions, return costs, and any permitted deductions remain subject to applicable law.

Before you submit.

For eligible distance purchases, EU consumers generally have 14 days from delivery to notify the trader of withdrawal. You do not need to give a reason.

What happens next

We acknowledge your notice by email.
We confirm the applicable return instructions.
The refund is reviewed after the goods are returned, subject to applicable law.

Important

You may be responsible for direct return costs where permitted and disclosed. Exceptions may apply to certain products and services.

Read the full return policy

Damaged, defective, or incorrect?

Use customer support instead so the issue can be reviewed under the correct process.

Contact support

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